Category: FAQs
News & Events
What do I do if I have a valid card but hospital says my data cannot be found on the electronic system?
The hospital needs to update their RX system to synchronize any new information on your enrollment. Report immediately to NMI on 0800 222 222. Do not leave the hospital premises until the issue is resolved
Will I be disqualified for not declaring a known pre-existing condition?
You will not be disqualified however NMI will not bear the cost/expenses arising from the treatment of that undeclared pre-existing medical condition.
How do I access service with the NMI card?
Each member is required to visit any NMI accredited service providers [hospital, clinic, pharmacy] The plan you choose, determines the hospital you can access. You show your card to the health attendant and get the needed care required.
How to enroll
Choose any of our plans that suits your and your employees needs Fill the application forms. Click PDF forms here Call us on 020 222 3959, 020 222 3968 or email sales@nationwidemh.com for a quote on our packages.
If I visit the clinic and get all the medical assistance I need, how would I know what the clinic sends to NMI as my bill?
After you have received the medical care, you will receive an SMS notification with the total cost of medical services you received. You can also check your medical history from the Nationwide RX application download from Google playstore or contact 0800 222 222 for more details on the app.
Addition of members
For corporate enrollment, please confirm from your company HR if your dependants are entitled to health insurance. Application form here
Can I visit a clinic or hospital that is not part of the NMI list of clinics and hospitals?
No, except in emergency situations or when the required care is not available within the network of NMI accredited service providers. You are required to seek for pre-authorization from NMI before accessing care at any unaccredited care provider.
Removal of Beneficiary
Kindly inform Nationwide Medical Insurance whenever a member is leaving your employment Retrieve and submit membership card to Nationwide Fill the removal of beneficiary form if you are unable to retrieve card from member. Download from here.
What happens to me during an emergency?
Emergency is an unexpectedly injury to or illness of a Beneficiary, which requires immediate medical intervention to preserve life. You are required to pay if your NMI plan specific service provider isn’t available within the locality where the emergency occurred. Submit the receipt and request forms to your Company HR or contact Nationwide immediately.
Termination of membership
submit card to Nationwide
