Category: FAQs
News & Events
What do I do if I encounter any problem at the service provider site?
Contact our toll free call centre on 0800 222 222 or any of the client service hotlines when faced with any challenges at the service provider site. Do not wait and report to HR after the incident
After payment, how long does it take to start benefiting?
After paying the initial 3 months premium, you will get your card within a week and you can start benefiting.
My Doctor has asked that I do an MRI. What do I do?
You are required to seek for Approval from NMI for all advanced imaging [MRI , CT scan, EEG] The health provider requesting for the MRI must send a request to NMI. Contact 0800 222 222 for more details
If I don’t use my benefit this year, can I use it when I renew?
No, benefits are not transferrable
Can I use my card to buy over-the-counter [OTC] drugs at the pharmacy?
Over the counter treatment and self medication are not allowed. You can only have access to prescribed medication or diagnostic investigation after undergoing through medical consultation with a Medical officer/ Health Professional.
If I had an accident and damaged my tooth will the insurance pay for crowns?
Generally, artificial tooth and crown are exclusions.
Can I change my benefit package after enrollment?
Yes, moving from one plan to another is allowed .However upgrade can only be done within the first quarter [3 months] of the policy period /benefit year Upgrades are subject to conditions [contact your Relationship Manager for further details]
Can another person use my card to access healthcare?
The card covers only the person insured [the person whose details are on the membership card]. Health insurance benefits are not transferrable.
Card replacement
Fill card replacement form. Click here Ensure company HR endorses form All card replacement comes at a fee