News & Events


Services that fall under our exclusions list shall not be covered.Click for full list.


Subscribers can file for refund within 90 days from the date of attendance when they access healthcare in emergency situations or are referred to unaccredited healthcare service providers. Mode of Submission Refund form As part of the paper refund submission, it is required to fill a refund form available at subscribers’ HR department and attach … Continued


The following medical services require pre –approval from NMI: Surgeries: a pre-approval request is sent by the hospital/ clinic directly to NMI for approval. Advanced Imaging (CT scan, MRI etc.) • WhatsApp the request and your subscribership number to 050 147 1181; 055 657 9271 for approval • Contact 0800 222 222 for assistance

Exiting Employment

This is determined by the HR policy and exit processes at your company.

Change of Benefit option

Subscribers can change their benefits within the first (3) three months of their current policy year. Submit a change of benefit via the member portal Upgrades and downgrades have premium implications. Invoice covering premium for new plan will be issued A new card reflecting the change in benefit option will be issued after payment

Card Replacement

To replace a lost, stolen or damaged card, please follow the steps below: Inform your company HR and fill the card replacement card for endorsement Submit card replacement form to NMI for processing of new card Replacement comes at a fee Payment can be made via MTN mobile money 0556615627and send transaction ID to your … Continued

Medicine Delivery Service

This service allows subscribers to request for their prescribed medications to be delivered at the place of work via the Mobimed Pharmacy or Medpharma apps. Subscribers are guaranteed of quality medication. To order for a medication, kindly follow the processes below: Medpharma Download & install the Medpharma app from goggle play store Follow the prompt … Continued

Nationwide App

Download & install the Nationwide RX app from goggle play store /App store Accept terms and conditions Enter subscriber number and request for pin Enter subscriber number and unique pin code Call the call centre on 0800 222 222 for a pin code if you don’t have one. Benefits of Nationwide App: E –card Access … Continued