If I visit the clinic and get all the medical assistance I need, how would I know what the clinic sends to NMI as my bill?
- After you have received the medical care, you will receive an SMS notification with the total cost of medical services you received.
- You can also check your medical history from the Nationwide RX application download from Google playstore or contact 0800 222 222 for more details on the app.
How do I access service with the NMI card?
- Each member is required to visit any NMI accredited service providers [hospital, clinic, pharmacy]
- The plan you choose, determines the hospital you can access.
- You show your card to the health attendant and get the needed care required.
What do I do if I have a valid card but hospital says my data cannot be found on the electronic system?
- The hospital needs to update their RX system to synchronize any new information on your enrollment.
- Report immediately to NMI on 0800 222 222.
- Do not leave the hospital premises until the issue is resolved
How will service providers know I am covered by NMI?
Each eligible member is issued with a NMI card with a unique membership number.
The card bears the insurer’s name, picture, date of birth, policy expiration, membership number and name of employer if it’s a corporate enrollment.
How do I choose my insurance package?
- For corporate enrollment, your company /HR will select an insurance package for you as offered by NMI.
- Families and individuals can choose any of our health plans [refer to NMI health plans and benefits menu.
How do I join Nationwide Medical Insurance [NMI]?
You can join the NMI family through the following option:
- Company/Organization seeking health insurance coverage for their employees
- Family health plan for individuals who would want to enroll their families.
- Individual seeking a personal health insurance cover can also enroll on the “My Health plan”.
Can I file for refund if I go to another hospital not on MyHealth during an emergency?
No
After payment, how long does it take to start benefiting?
After paying the initial 3 months premium, you will get your card within a week and you can start benefiting.
If I don’t use my benefit this year, can I use it when I renew?
No, benefits are not transferrable
Does MyHealth cover for chronic care?
Yes, but it attracts an additional premium.