Client Relations Management
FAQs
We're always happy to answer any question you have about our services.
Please call our team on 0800 222 222 if you can't find an answer here or email us on info@nationwidemh.com
Does MyHealth cover for chronic care?
Yes, but it attracts an additional premium.
What are the payment terms?
You can pay daily, weekly, monthly or yearly.
Where will I pay my premium?
You can pay your premium via MTN mobile money, through an accredited agent and the Bank
Can I visit any Hospital in Ghana?
You can use any hospital that is accredited for “My Health” the logo will be displayed.
Can I see a specialist with my card?
Yes, specialist consultation is covered
Can I buy drugs over the counter with my insurance card?
No. all drugs will have to be prescribed by a doctor and given to you at the hospital
What is the cover period for the policy?
The policy will be renewed every 12 months
How many times can I visit the hospital within a year?
Once a month
Will my children pay the same premium as my wife and I?
Yes, because we do community rating, adults and children have the same cover
Can I register my family on MyHealth?
Yes you can register your family