FAQs
We're always happy to answer any question you have about our services,
Please call our team on 0800 222 222 if you can't find an answer here or email us on info@nationwidemh.com
Where will I pay my premium?
You can pay your premium via MTN mobile money, through an accredited agent and the Bank
What are the payment terms?
You can pay daily, weekly, monthly or yearly.
How can I register for MyHealth?
Call toll free number 0800222222, Contact my health agent or agency near you, Register online
Does MyHealth cover for chronic care?
Yes, but it attracts an additional premium.
If I don’t use my benefit this year, can I use it when I renew?
No, benefits are not transferrable
After payment, how long does it take to start benefiting?
After paying the initial 3 months premium, you will get your card within a week and you can start benefiting.
Can I file for refund if I go to another hospital not on MyHealth during an emergency?
No
Do you have an age limit for MyHealth?
No there is no age limit.
Can I register my family on MyHealth?
Yes you can register your family
Will my children pay the same premium as my wife and I?
Yes, because we do community rating, adults and children have the same cover