FAQs
We're always happy to answer any question you have about our services,
Please call our team on 0800 222 222 if you can't find an answer here or email us on info@nationwidemh.com
Can I use my card to buy over-the-counter [OTC] drugs at the pharmacy?
- Over the counter treatment and self medication are not allowed.
- You can only have access to prescribed medication or diagnostic investigation after undergoing through medical consultation with a Medical officer/ Health Professional.
My Doctor has asked that I do an MRI. What do I do?
- You are required to seek for Approval from NMI for all advanced imaging [MRI , CT scan, EEG]
- The health provider requesting for the MRI must send a request to NMI.
- Contact 0800 222 222 for more details
What do I do if I am denied service at an accredited service provider?
- Call 0800 222 222 immediately or inform your relationship manager.
How do I join Nationwide Medical Insurance [NMI]?
You can join the NMI family through the following option:
- Company/Organization seeking health insurance coverage for their employees
- Family health plan for individuals who would want to enroll their families.
- Individual seeking a personal health insurance cover can also enroll on the “My Health plan”.
What do I do if I encounter any problem at the service provider site?
Contact our toll free call centre on 0800 222 222 or any of the client service hotlines when faced with any challenges at the service provider site.
Do not wait and report to HR after the incident
How do I choose my insurance package?
- For corporate enrollment, your company /HR will select an insurance package for you as offered by NMI.
- Families and individuals can choose any of our health plans [refer to NMI health plans and benefits menu.
What happens if one leaves employment?
- Your HR office would inform NMI and retrieve all membership card(s) from employee and dependent(s).
How will service providers know I am covered by NMI?
Each eligible member is issued with a NMI card with a unique membership number.
The card bears the insurer’s name, picture, date of birth, policy expiration, membership number and name of employer if it’s a corporate enrollment.
What is a known pre-existing condition?
- NMI defines pre-existing condition as any medical condition for which medical advice, diagnosis, care or treatment was recommended or received, for at least in the last twenty-four (24) months prior to the date on which application for Cover was made.
What do I do if I have a valid card but hospital says my data cannot be found on the electronic system?
- The hospital needs to update their RX system to synchronize any new information on your enrollment.
- Report immediately to NMI on 0800 222 222.
- Do not leave the hospital premises until the issue is resolved