How do I join Nationwide Medical Insurance [NMI]?
You can join the NMI family through the following option:
- Company/Organization seeking health insurance coverage for their employees
- Family health plan for individuals who would want to enroll their families.
- Individual seeking a personal health insurance cover can also enroll on the “My Health plan”.
What do I do if I encounter any problem at the service provider site?
Contact our toll free call centre on 0800 222 222 or any of the client service hotlines when faced with any challenges at the service provider site.
Do not wait and report to HR after the incident
How do I choose my insurance package?
- For corporate enrollment, your company /HR will select an insurance package for you as offered by NMI.
- Families and individuals can choose any of our health plans [refer to NMI health plans and benefits menu.
What happens if one leaves employment?
- Your HR office would inform NMI and retrieve all membership card(s) from employee and dependent(s).
How will service providers know I am covered by NMI?
Each eligible member is issued with a NMI card with a unique membership number.
The card bears the insurer’s name, picture, date of birth, policy expiration, membership number and name of employer if it’s a corporate enrollment.
What is a known pre-existing condition?
- NMI defines pre-existing condition as any medical condition for which medical advice, diagnosis, care or treatment was recommended or received, for at least in the last twenty-four (24) months prior to the date on which application for Cover was made.
What do I do if I have a valid card but hospital says my data cannot be found on the electronic system?
- The hospital needs to update their RX system to synchronize any new information on your enrollment.
- Report immediately to NMI on 0800 222 222.
- Do not leave the hospital premises until the issue is resolved
Will I be disqualified for not declaring a known pre-existing condition?
- You will not be disqualified however NMI will not bear the cost/expenses arising from the treatment of that undeclared pre-existing medical condition.
How do I access service with the NMI card?
- Each member is required to visit any NMI accredited service providers [hospital, clinic, pharmacy]
- The plan you choose, determines the hospital you can access.
- You show your card to the health attendant and get the needed care required.
If I visit the clinic and get all the medical assistance I need, how would I know what the clinic sends to NMI as my bill?
- After you have received the medical care, you will receive an SMS notification with the total cost of medical services you received.
- You can also check your medical history from the Nationwide RX application download from Google playstore or contact 0800 222 222 for more details on the app.