At Nationwide, our subscribers are special to us. They are the foundation of our success and as such are PARTNERS and not CLIENTS. That is why we have assigned Relationship Managers for each of our partners, whose raison d’être is to ensure total client satisfaction and delight.

Client Relationship Management [CRM] comprises four parts:

• Understanding our partners’ needs
• Executing or delivering our partners’ request promptly and on time.
• Predicting what our partners will need in the future and providing it even before they realize the need.
• Delivering targeted communication in response to our partners’ needs.

As part of a client-centric focus, Nationwide regularly interacts with subscribers through “information sessions”, “Nationwide day with Clients” to better acquaint subscribers with their benefits, refund policy and processes; policy updates among others.

Nationwide also organizes health promotion activities which include but not limited to health seminars, free medical screening and health newsletters for subscribers as part of our preventive health program.

In today's market, where customers are constantly prospected, loyalty cannot be taken for granted. We at Nationwide understand the importance of forging sincere partnerships and know it is just as critical as "making the sale".

We aim to go the extra mile to delight and build sincere relationships with our PARTNERS.