FAQs We're always happy to answer any question you have about our services,
Please call our team on 0800 222 222 if you can't find an answer here or email us on info@nationwidemh.com

What happens if I do not get all the drugs prescribed at the hospital or one pharmacy?
  • The pharmacist will cross out the drugs supplied on the prescription form
  • Run photocopy of the original prescription
  • You will be given a copy of the prescription form which would enable you take the remaining drugs on the prescription.
  • In case you are given a photocopied prescription, ensure that it is endorsed by the Pharmacist/pharmacy attendant.
  • This rarely happens but your medical cover ends immediately.
  • NMI notifies member(s) who exceed 70% of their utilization.
  • Members are encouraged to restrict medical expenses wherever possible to reasonable limits, so as to accumulate enough reserves for emergencies or sudden life threatening medical conditions.
  • Yes, moving from one plan to another is allowed .However upgrade can only be done within the first quarter [3 months] of the policy period /benefit year
  • Upgrades are subject to conditions [contact your Relationship Manager for further details]
  • The card covers only the person insured [the person whose details are on the membership card]. Health insurance benefits are not transferrable.
  • Generally, artificial tooth and crown are exclusions.
  • Over the counter treatment and self medication are not allowed.
  • You can only have access to prescribed medication or diagnostic investigation after undergoing through medical consultation with a Medical officer/ Health Professional.
  • You are required to seek for Approval from NMI for all advanced imaging [MRI , CT scan, EEG]
  • The health provider requesting for the MRI must send a request to NMI.
  • Contact 0800 222 222 for more details
  • Call 0800 222 222 immediately or inform your relationship manager.

You can join the NMI family through the following option:

  • Company/Organization seeking health insurance coverage for their employees
  • Family health plan for individuals who would want to enroll their families.
  • Individual seeking a personal health insurance cover can also enroll on the “My Health plan”.

Contact our toll free call centre on 0800 222 222 or any of the client service hotlines when faced with any challenges at the service provider site.

Do not wait and report to HR after the incident